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RE: www.nicksimpsonx.com Dear Hostpapa,I really loved the idea of your brand, the idea to let Papa take care of everything, the Green energy, the 99% uptime you promised, the unlimited storage space, unlimited databases. I was so impressed with all these marvellous things that you offered me that I was happy to hand over my money and also to trust you with my precious websites which had taken several years to build up.Sure, they were not commercial websites, they were merely communities that were free of charge for everyone where new programmers could get a helping hand, I even told the members of the sites how great, helpful, fast and reliable our spiffy new green hosting was and how the lag we had experienced before on our old server was a thing of the past.Everyone was so grateful towards you, nobody even seemed to mind when SQL crashed so often on your site, I did point this out to you of course and you told me that it was my scripts that were maxing out 15 simultanious connections, I wondered how difficult that must be to do and I estimated that I'd probably need several hundred people browsing my forums at once to cause the problem but Papa knows best of course and who knows, maybe my complete memberlist logged on to the site whenever I turned my back on it.Even recently after all the downtime some of my members told me to give you a last chance and I did. That was before someone on the same server as me allegedly ran a script which went haywire and completely wiped out my websites.I would like to congratulate you on the timely manner that you answered my politely worded support tickets, it was perfectly reasonable of you to make me wait 3 days for a response to such trifling requests as "my site is offline and I can't access anything, cpanel is showing no files", why would I be concerned anyway, my communities only took years to establish, it speaks volumes of your service that the directory structure was wiped out and I could not even put up a place holder page to reassure my visitors.. In fact, several weeks later the directory structure is still wiped out.Your online chat needs a mention too, I've been on this planet for 37 years and I have never met such an inept bunch of technicians and I just wonder if there is actually a question that they know the right answer to. They fobbed me off at every opportunity, as did the feckless idiot that I spoke to on the phone.You should be commended that at no point has anyone in your organisation offered an apology for the dataloss, nobody has offered me any help.So, I am left to sum things up, I know that a refund is out of the question, I have google and I've read how you treat your customers so I will tell you what you have already been told no doubt a few thousand times by your customers.Your service is terrible, your tech support people are stupid and do not care, you couldn't care less about your customers data, your servers are oversold, slow and uptime I would say is less than 90% (and you cant argue with this point because it is my true experience).Thankfully I have taken my business elsewhere now so I invite you to take your environmentally friendly hosting, stick it on the end of a (green) pole and shove it so far up your asshole that you can clean your teeth with it.You can take this as a request to cancel my plan (www.nicksimpsonx.com) and take this as an assurance that myself and at least some of the 1200 members of my two communities have a great opinion of your utterly unprofessional rabble and will be writing appropriate reviews to warn other unsuspectiong people away from you.Yours Sincerely,Nick Simpson
An assurance that myself and at least some of the 1200 members of my two communities have a great opinion of your utterly unprofessional rabble and will be writing appropriate reviews to warn other unsuspectiong people away from you.
Thought I'd add this review as my experience and on behalf of the DBF and RR communities as a whole. This hosting is AWFUL! The uptime was always erratic at best, but I'd say well above 95%, up until their major server crash towards the end of August. Someone else on the server ran a rogue script that wiped out everyone on the same server, including the two communities above. Of course, we were all unaware of this, as for the best part of a week the sites were returning 404's and hostpapa had no official news on their website. It was only after the sites were transfered to a new host that any of us were able to find out what had happened, and learnt that HALF our files from the last SIX MONTHS had disappeared into the ether. Half of them! So much for 'automated backup'. Turns out that they still haven't fixed the problem almost a month later, and aren't offering any kind of compensation for the downtime.As our admin so politely put it, they can take their environmentally friendly hosting and shove it.
Thankfully I have taken my business elsewhere now so I invite you to take your environmentally friendly hosting, stick it on the end of a (green) pole and shove it so far up your asshole that you can clean your teeth with it.
